Healthgrades names McLeod Health Clarendon a 2024 Outstanding Patient Experience Award Recipient


MANNING - McLeod Health Clarendon was recently recognized as a 2024 Outstanding Patient Experience Award recipient by Healthgrades, according to a news release from McLeod Health Foundation.

"We understand what matters most to patients at McLeod Health Clarendon is the quality and safety of care they receive accompanied by a positive patient experience. Our top priority is to continue to improve the patient experience," said Rachel Gainey, McLeod Health Clarendon chief executive officer, in the release. "McLeod Health Clarendon is pleased to receive this national recognition achieved through teamwork and dedication of our entire hospital staff. However, the pursuit of quality improvement at McLeod Health Clarendon is unending. We recognize that we can never stop improving care for patients. Health care is constantly becoming more complex and challenging, and our team is committed to providing the best care possible to our patients now and in the future."

To be named as a top hospital in patient experience, Healthgrades applies a scoring methodology to 10 patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems survey data submitted by the hospital's own patients. Questions focus on perceptions of the patient's hospital care ranging from cleanliness and noise levels to medication explanations and staff responsiveness. Also included is whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

Healthgrades evaluated more than 2,500 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services, covering admissions from January to December 2022.

"We commend McLeod Health Clarendon for going above and beyond to provide a best-in-class care experience for patients during their hospital stay," said Brad Bowman, MD, chief medical officer and head of data sciences at Healthgrades, in the release. "McLeod Health Clarendon's dedication to superior patient care is particularly impressive given recent declines in patient satisfaction scores across the country. We look forward to their continued leadership and commitment to ensuring the health and wellness of all patients."

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