McLeod Health Clarendon receives recognition for patient experience


MANNING - McLeod Health Clarendon has received national recognition for patient experience.

On July 6, McLeod Health Clarendon announced that Healthgrades, the leading resource that connects consumers, physicians and health systems, awarded the hospital with its 2020 Outstanding Patient Experience Award.

"We understand what matters most to patients at McLeod Health Clarendon is the quality and safety of care they receive accompanied by a positive patient experience," said Rachel Gainey, McLeod Health Clarendon administrator. "Our top priority is to continue to improve the patient experience along with positive patient outcomes. McLeod Health Clarendon is pleased to receive this national recognition achieved through teamwork and dedication of our entire staff."

Gainey said that the hospital's pursuit of quality improvement is "unending."

"These accomplishments are a positive step in our patient experience and quality journey, yet we recognize that we can never stop improving care for patients," Gainey added. "Health care is constantly becoming more complex and challenging, and our team is committed to providing the best care possible to our patients now and in the future."

More than 3,340 hospitals submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services for evaluation by Healthgrades, and only 424 hospitals received the national award.

"The 2020 Outstanding Patient Experience Award recognizes the hospitals that are committed to improving the patient experience throughout the entire organization," said Dr. Brad Bowman, chief medical officer, Healthgrades. "Patient experience plays a huge role in the perception of the care a patient receives, and it is important that hospitals continue to learn from and evolve their patient experiences. It is also equally important that consumers access this information and do their research when determining where to receive care."

Healthgrades evaluated hospital performance using data collected from an extensive 29-question experience survey from hospital patients. The questions focused on the patient's perspective of the care he or she received from the hospital. The questions ranged from cleanliness and noise levels in a patient's room to physician and nurse communication. One question focused on whether a patient would recommend the hospital to family or friends.